Privacy Policy
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At WSH360 Solutions, we are committed to protecting your privacy and ensuring
that your personal data is handled, relevant data protection laws, and regulations,
including the PDPA where applicable. This privacy policy outlines how we collect,
use, store, and protect personal data related to our learning services.
1. Data Collection
We collect personal data for the purpose of delivering high-quality learning
services, The information we collect may include:
- Personal Identification Information: Name, contact details (email, phone number), date of birth, and identification numbers.
- Professional Information: Job title, employer details, and professional qualifications.
- Learning-Related Information: Course participation records, assessments, feedback, and any other information related to learning progress and performance.
- Payment Information: Details required to process payments for our services, including billing information and transaction records.
2. Purpose of Data Collection
The data collected will be used for the following purposes:
- Service Delivery: To manage course enrollments, provide learning materials, and facilitate course delivery and assessment.
- Performance Tracking: To track learner progress, manage assessments, and issue certifications or other credentials as applicable.
- Communication: To inform learners and clients of course-related updates, schedules, or important changes.
- Customer Support: To handle inquiries, complaints, or requests related to our services.
- Compliance: To ensure that we meet legal and regulatory requirements, such as maintaining accurate records for audits or government reporting.
3. Legal Basis for Data Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: The processing of your data is necessary for the performance of a contract with you, such as delivering learning services.
- Legal Obligations: We may be required to process personal data to comply with legal or regulatory obligations, such as employment laws, taxation, or government audits.
- Legitimate Interest: We process data to manage and improve our services, monitor quality, and communicate relevant information, ensuring that our legitimate business interests are met without infringing on your rights.
4. Data Retention
- Personal data will be retained for as long as it is necessary to fulfill the purposes outlined in this policy, and in accordance with legal, regulatory, and operational requirements. After that, we will securely delete or anonymize your data to ensure it is no longer identifiable.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we
may share data with trusted third parties in the following situations:
- Service Providers: We may share data with third-party vendors who provide essential services such as IT support, payment processing, or course management systems. These providers are bound by confidentiality agreements and are only allowed to use the data as needed to perform their services.
- Legal Compliance: We may disclose your personal data if required by law or if necessary to protect our legal rights or the safety of others, such as during legal proceedings or in response to a valid government request.
- Business Transfers: In the event of a merger, acquisition, or business reorganization, your personal data may be transferred as part of the transaction, but we will notify you and provide you with the opportunity to opt-out if your data is to be used in a manner inconsistent with this privacy policy.
6. Data Security
We take data security seriously and implement appropriate technical and
organizational measures to protect your personal data from unauthorized access,
alteration, disclosure, or destruction. These measures include:
- Encryption: Personal data is encrypted during transmission and storage to safeguard it from unauthorized access.
- Access Controls: Only authorized personnel have access to personal data, and they are required to maintain confidentiality.
- Regular Audits: We conduct regular audits of our data protection measures to ensure compliance with legal requirements.
7. Your Data Rights
Depending on your jurisdiction, you may have the following rights regarding your
personal data:
- Right to Access: You can request a copy of your personal data held by us.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data.
- Right to Erasure: In certain circumstances, you can request the deletion of your personal data.
- Right to Restrict Processing: You can request that we limit the processing of your personal data in specific situations.
- Right to Data Portability: You can request that your personal data be transferred to another data controller.
- Right to Object: You can object to certain types of data processing, such as direct marketing.
- Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at (+65) 63937346. We will
respond to your request in accordance with applicable laws and regulations.
8. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance the user experience on our website. These may collect non-personal data such as your IP address, browser type, and browsing behavior. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
- Our learning platforms or websites may contain links to third-party sites. This privacy policy applies solely to data collected by us, and we are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
- We reserve the right to update this privacy policy at any time. Any changes will be communicated to you via email or through notices on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.
11. Contact Us
- If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
